• A GP referral in the form of a “Mental Health Care Plan” or a psychiatrist’s referral is required to access the Medicare rebate for Liberty psychology services.

• We understand life can become busy and, on some occasions, it may be difficult to attend a scheduled appointment.
• In these circumstances, we would appreciate as much notice as possible of your inability to attend an appointment so your appointment time can be allocated to another patient.
• We will also reschedule your appointment to a more convenient time.
• Appointments can be hard to find, and a long waitlist is in place.
• We will notify you via email or SMS five (5) days prior to your appointment Cancellations within less than two full business days (48hrs) notice will incur a fee equal to 100% of the consultation fee.
• Cancellation within 72hrs, 3 full business days’ notice will incur a fee equal to 50% of the consultation fee.
• Cancellations with more than 3 full days’ notice will NOT incur a fee unless they are NDIS appointments as these have a 7 day cancellation policy should the appointment not be able to be filled – see NDIS policies.
• Example a 10:00 AM appointment on Monday would need to be cancelled by 10:00 AM Wednesday, for the cancellation NOT to incur a fee (weekends are not business days)These fees cannot be claimed for with Medicare or private health insurance.
• Access to consultations will be restricted if cancellation fees are owing and future appointments may be cancelled if fees remain outstanding.

• All personal information is subject to the Privacy Act of 2002
  • All staff sign a Confidentiality Agreement.
  • All Client records are kept securely.
  • Parental consent is required for the information to be provided to a paediatrician, psychologist or school counsellor.
  • Information on diagnosis and treatment will be provided to the referring practitioner.
  • Confidentiality is needed between a child/teenager and their treating clinician to encourage a trusting therapeutic relationship, and for treatment to be successful. Clinicians will encourage a child/teenager to talk with their parents but will only break confidentiality when safety is at risk

With a valid referral, a Medicare rebate can be obtained for psychology appointments. 

Standard consultations with our psychologists or counsellors are for 50 minutes.